Mariana Johnson
Brentwood,CA
Summary
Proven track record in enhancing customer satisfaction, demonstrated during my tenure at Atla Smart Homes and Unblemished Aesthetics. Skilled in customer service and social media content creation, prominent at gathering information and scheduling appointments efficiently. Achieved significant improvements in client follow-up processes, leveraging goal-oriented approach and excellent communication skills.
Overview
1
1
year of professional experience
Work History
Phone Representative
Atla Smart Homes
01.2024 - Current
- Took incoming calls from potential customers wanting to schedule smart home installation services
- Admin work: took down client contact information as well as the service they were looking for and relayed the information to the technician for scheduling
- Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
- Improved customer satisfaction by providing timely and accurate information on products and services.
Office Assistant
Unblemished Aesthetics
03.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Assisted with social media content creating
- Set up and breakdown for treatment rooms between patients
Education
No Degree - General Studies
Heritage High School
Brentwood, CA06.2026
Skills
- Goal-Oriented
- Customer Service
- Call Center Customer Service
- Inbound phone calls
- Answering questions
- Gathering information
- Appointment Scheduling
- Logging call information
- Social Media Content Creating
Timeline
Phone Representative
Atla Smart Homes
01.2024 - Current
Office Assistant
Unblemished Aesthetics
03.2023 - Current
No Degree - General Studies
Heritage High School
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