Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

William Davis

Philadelphia,PA

Summary

Flexible Customer Service Representative offering 14 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Flexible Customer Service Representative offering 14 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Personable and dedicated Customer Service Representative with extensive experience in containing customers with issues. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

34
34
years of professional experience

Work History

Phone Representative

Comcast
Philadelphia, PA
09.2001 - 11.2014
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

New Car Sales Consultant

North East Auto Outlet
, PA
07.1994 - 07.2000
  • Responded to inquiries from potential customers via email and telephone.
  • Reduced monthly expenses [Number]% through [positive change].
  • Maintained knowledge of sales and promotions, return policies and security practices.

Yeoman/Legal Advisor

U.S. Navy Active Duty/Reserve
Norfolk, VA
03.1981 - 12.1995
  • Advised clients on intricacies of law, fostering informed understanding of legal rights and obligations.
  • Argued clearly, logically and persuasively in written and oral form.
  • Reviewed documents for accuracy and completeness prior to submission in court proceedings.
  • Drafted pleadings, motions, briefs, memorandums of law, discovery requests and responses.

Education

High School Diploma -

Monmouth Academy
Monmouth, ME
06-1965

Some College (No Degree) - English Language And Literature

Ricker College
Houlton, ME

Some College (No Degree) - Business Administration

Mid-Maine School of Commerce
Auburn, ME

Some College (No Degree) - Substance Abuse And Group Therapist

Naval Substance Abuse School
San Deigo, CA

Skills

  • Call Handling
  • Goal-Oriented
  • Complaint Handling
  • De-Escalation Techniques
  • Complaint Resolution

Timeline

Phone Representative

Comcast
09.2001 - 11.2014

New Car Sales Consultant

North East Auto Outlet
07.1994 - 07.2000

Yeoman/Legal Advisor

U.S. Navy Active Duty/Reserve
03.1981 - 12.1995

High School Diploma -

Monmouth Academy

Some College (No Degree) - English Language And Literature

Ricker College

Some College (No Degree) - Business Administration

Mid-Maine School of Commerce

Some College (No Degree) - Substance Abuse And Group Therapist

Naval Substance Abuse School
William Davis