Christopher Sheets
Christiansburg,Virginia
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
Work History
Phone Representative
Home Depot
Christiansburg, Virginia
10.2023 - 05.2024
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
- Addressed customer complaints, identified causes of problems, and provided solutions.
Support Analyst
Spectrum Brands
Blacksburg, Virginia
08.2022 - 10.2023
- Provided technical support to clients via telephone and email, resolving complex issues.
- Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
- Monitored network performance, ensuring systems are functioning properly and responding in a timely manner.
Customer Service Representative
Wolverine Advanced Materials LLC
Blacksburg, Virginia
02.2020 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Christiansburg High School
Christiansburg, VA05-2023
Skills
- Call handling
- Complaint Handling
- Technical Support
- Call Management
- Account updating
- Data Collection
Timeline
Phone Representative
Home Depot
10.2023 - 05.2024
Support Analyst
Spectrum Brands
08.2022 - 10.2023
Customer Service Representative
Wolverine Advanced Materials LLC
02.2020 - 08.2022
High School Diploma -
Christiansburg High School
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