Jessica Jones
Fargo
Summary
Resourceful Phone Representative known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive interactions and resolutions on every call. Committed to leveraging these skills to enhance customer satisfaction and support team objectives.
Overview
23
23
years of professional experience
Work History
Phone Representative
North American Research Group
Fargo
05.2002 - 01.2025
Education
General Education
Fargo, NDSkills
I have excellent communication with the public
- Customer support
- Call management
- Data entry
- Sales techniques
- Complaint resolution
- Customer relationship management
- Product knowledge
- Telephone etiquette
- Continuous improvement
- Problem solving
- Active listening
- Effective communication
- Adaptability to change
- Time management
- Complaint handling
- Goal oriented
- Call handling
- De-escalation techniques
- Script adherence
- Call logging
- Appointment scheduling
- Logging call information
- Verbal and written communication
- Interpersonal skills
- Professional phone voice
- Inbound phone calls
- Call center operations
- Problem-solving skills
- Resolving issues
- Data gathering
References
References available upon request.
Timeline
Phone Representative
North American Research Group
05.2002 - 01.2025
General Education