Genesis Pulliam
Irving
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
Work History
Phone Representative
Alorica
Greensboro
04.2024 - 04.2025
- Phone Representative For Marcus By Goldman Sachs (Online Banking)
- Utilized knowledge base systems for identifying solutions quickly when responding to customer inquiries.
- Adhered to quality assurance standards regarding telephone etiquette and data entry accuracy.
- Ensured that all customer requests were handled efficiently in accordance with company policies.
- Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
- Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
- Coordinated with various departments such as billing, shipping, logistics, as required for completing transactions.
- Addressed customer complaints, identified causes of problems, and provided solutions.
- Verified account information during each call to ensure accuracy in order processing or other transactions.
- Utilized problem solving skills in order to resolve complex customer inquiries.
- Performed follow-up calls to verify customer satisfaction after resolution of an issue.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Audited customer account information to identify issues and develop solutions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained strong call control and quickly worked through scripts to address problems.
Appointment Setter
Renewal by Andersen
Greensboro
11.2023 - 03.2024
- Outside canvas/ Appointment Setter.
- Documented all activities related to appointment setting processes.
- Scheduled appointments for customers based on their availability.
- Ensured that all customer data is kept confidential at all times.
- Performed other duties assigned by management team members.
Retail Associate
Macy's
Greensboro
08.2022 - 10.2023
- Setup for displays
- Sales in all departments within the store.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Assisted with visual merchandising tasks including window dressing and floor changes.
- Generating new business leads for potential new clients.
- Assisting customers with needs.
- Restocking inventory.
Education
High school diploma -
Dudley High School
Greensboro, NC07-2022
Skills
- Sales
- Retail Sales
- Customer Service
- Cashiering
- Communication skills
- Conflict management
- Public relations
- Microsoft Office
- Time management
- Microsoft Excel
- Organizational skills
- Microsoft Word
- Administrative experience
- Cash register
- Basic math
- Canvassing
- Training & development
- Data entry
- Call management
- Problem solving
- Knowledge base systems
- Record keeping
- Effective communication
- Conflict resolution
- Attention to detail
- Call documentation skills
- Complaint handling
Languages
English, Fluent
Personal Information
Willing To Relocate: Anywhere
Timeline
Phone Representative
Alorica
04.2024 - 04.2025
Appointment Setter
Renewal by Andersen
11.2023 - 03.2024
Retail Associate
Macy's
08.2022 - 10.2023
High school diploma -
Dudley High School