Jade Bautista

• Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
• Resolved customer complaints through effective listening and problem-solving techniques, enhancing satisfaction levels.
• Trained new phone representatives on communication protocols and system navigation to improve team performance.
• Utilized CRM software to document interactions and track customer feedback for continuous service improvement.

• Helped customers find what they were looking for, recommend products, helped customers make decisions, cashier and keep an organized working environment.
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods

I worked as a hookah girl and used to cover for my coworkers as a bottle girl and server when needed.

Always kept a clean space and provided excellent customer service.

• Part time cashier and server
• Provider excellent customer service
• Maintained a clean space
• Restocked ingredients and supplies
• Received inventory
• Handled cash
• Packed orders for delivery