Simone Gavin
Detroit,MI
Summary
Adept at managing high call volumes, I excelled as a Phone Receptionist at No Longer In Business, enhancing customer satisfaction and company reputation through exceptional service and empathy. Skilled in data entry and active listening, I effectively resolved customer issues, demonstrating strong organizational skills and reliability without relying on numerical percentages.
Overview
4
4
years of professional experience
Work History
Phone Receptionist
No Longer In Business
Detroit, MI
10.1981 - 01.1986
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
- Resolved customer problems and complaints.
- Handled confidential information discreetly when taking messages from clients or relaying sensitive information between staff members.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
No -
Highland Park High
Highland Park, MISkills
- Strong organizational skills
- Empathy and patience
- Stress Tolerance
- Data entry proficiency
- Appointment Scheduling
- Message Taking
- Customer Service
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Dependability
- Customer Satisfaction
- Organizational Skills
- Flexibility
- Active Listening
- Adaptability and Flexibility
- Call Answering and Routing
- Relationship Building
- Office Administration
- Scheduling appointments
- Greeting and Seating Clients
- Self Motivation
- Interpersonal Skills
- Scheduling
- Mail handling
- Call Management
- Basic Math
- Supply Ordering
- Records Maintenance
- Calendar Management
Timeline
Phone Receptionist
No Longer In Business
10.1981 - 01.1986
No -
Highland Park High