Kaylee Hanmer
Main Event
Foristell,MO
5
years of professional experience
Knowledgeable Desired Position with background in managing high call volumes and providing exceptional customer service. Proficient in directing calls and addressing inquiries, contributing to smooth office operations. Demonstrated strong organizational and communication skills.
Experienced receptionist with strong focus on customer service and effective communication. Skilled in managing multiple phone lines, scheduling appointments, and handling inquiries with professionalism. Reliable team player who adapts to changing needs and consistently achieves results. Known for friendly demeanor and excellent organizational skills.
Work History
Phone Receptionist
2 Years 4 Months- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Assisted customers with inquiries, providing exceptional service and support.
- Coordinated scheduling for events and activities within the venue seamlessly.
- Maintained accurate records of messages and appointments for staff members.
- Utilized phone systems to enhance communication flow among team members.
- Developed a welcoming atmosphere through professional and friendly interactions.
- Trained new receptionists on protocols and customer service standards effectively.
- Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
- Implemented process improvements to streamline call handling and response times.
Manager
2 Years 4 Months- Oversaw daily operations to ensure compliance with safety and quality standards.
- Implemented process improvements to enhance workflow efficiency across teams.
- Developed training programs for new staff on operational best practices and tools.
- Managed inventory systems, optimizing stock levels and reducing waste.
- Led team meetings to discuss performance goals and address challenges proactively.
- Provided coaching and mentorship to junior team members, fostering professional growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Phone Receptionist
5 Years 4 Months- Greeted customers warmly, ensuring a positive first impression upon arrival.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled reservations and coordinated seating arrangements for optimal customer flow.
- Provided accurate information regarding menu items and specials to enhance customer experience.
- Assisted in training new reception staff on procedures and customer service standards.
- Maintained cleanliness and organization of reception area to create welcoming environment.
- Handled customer inquiries and concerns, resolving issues promptly to ensure satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary needs effectively.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
Education
High School Diploma
Skills
Strong organizational skills
Empathy and patience
Stress tolerance
Data entry proficiency
Appointment scheduling
Customer service
Time management
Multitasking
Reliability
Dependability
Customer satisfaction
Organizational skills
Timeline
Phone Receptionist
Main Event
05.2024 - 09.2026Read More
Manager
Fast Lane
05.2024 - 2026Read More
Phone Receptionist
Buffalo Wild Wings
05.2021 - 2024Read More
Troy Buchanan
High School Diploma
Read More