Rashenda Franklin

Experienced and knowledgeable professional with a proven track record in managing high volumes of inbound and outbound calls, ensuring customer satisfaction, and efficiently resolving issues. Demonstrated ability in active listening and problem-solving sets me apart in the field. Adept at handling diverse customer inquiries and resolving issues effectively. Reliability and adaptability, along with a strong focus on team collaboration and achieving results, have earned me a reputation for excellence. Skilled in active listening, communication, and maintaining a positive customer experience. Experience in managing a high volume of customer calls ensures timely and accurate responses while utilizing effective communication and problem-solving skills. Consistently maintains high customer satisfaction through active listening and efficient issue resolution. Proven ability to handle inbound and outbound calls, resolve customer inquiries, and maintain high satisfaction levels. A team player who adapts quickly to changing needs and consistently achieves targets. Known for reliability, active listening, and effective problem-solving skills, bringing a cheerful demeanor to every interaction.