Mariana Lopez
San Antonio,TX
Summary
Bilingual support specialist with a versatile background in caregiving and customer service. Recognized for effective problem-solving and collaboration, contributing to improved client outcomes. Eager to apply expertise in fostering inclusive environments and enhancing overall customer experiences.
Overview
7
7
years of professional experience
Work History
Family Caregiver
Stay-At-Home-Parent
01.2022 - Current
- Provided personalized care and support for children, enhancing their emotional and social development.
- Developed and implemented daily routines, ensuring consistency in activities and responsibilities.
- Monitored health and well-being, promptly addressing any concerns or changes in behavior.
- Coordinated educational activities that promoted cognitive growth and skill development.
Bilingual Call Center Representative
Chase Bank JP Morgan
04.2020 - 01.2022
- Resolved customer inquiries in English and Spanish, ensuring clarity and understanding.
- Managed high-volume calls, providing timely support and solutions to diverse client needs.
- Collaborated with cross-functional teams to enhance service delivery and customer experience.
- Contributed to departmental goals by identifying areas of improvement within existing workflows and suggesting actionable changes.
- Supported clients by troubleshooting technical issues, leading to an increase in successful resolutions on the first call attempt.
Bilingual Front Desk Receptionist
7 To 7 Dental
08.2018 - 04.2020
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
- Coordinated with dental staff to ensure seamless patient flow and reduce wait times.
- Maintained accurate patient records using dental management software for efficient data retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Skills
- Compassionate caregiving
- Customer service
- Calm and professional under pressure
- Problem-solving
- Professional translation in English and Spanish
- Call center experience
- Payment processing
- Active listening
- Verbal and written communication
- Flexibility and adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Family Caregiver
Stay-At-Home-Parent
01.2022 - Current
Bilingual Call Center Representative
Chase Bank JP Morgan
04.2020 - 01.2022
Bilingual Front Desk Receptionist
7 To 7 Dental
08.2018 - 04.2020