Mentored and trained staff members to ensure exceptional customer service standards
Collaborated with kitchen team for seamless integration of food and beverage offerings
Created a welcoming atmosphere, fostering a loyal customer base and repeat business
Safeguarded compliance with health, safety, and sanitation regulations in all operations
Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility
Introduced new cocktails to the menu based on market research that became popular choices amongst customers
Office Assistant
University Of San Diego
07.2019 - 01.2020
Generated reports on Excel and PowerPoint to conduct customer analysis
Collaborated with senior management on multiple functions including customer satisfaction by identifying all customer feedback
Strategized ideas for new parking project infrastructure
Presented and implemented recommendations for office performance and time management
Boathouse Recreation Leader
City Of Coronado Public Services
05.2018 - 10.2019
Assisted in the planning, preparation, and evaluation of departmental goals, objectives, and strategies to continuously improve recreational offerings for the community
Developed partnerships with local organizations to collaborate on joint initiatives, promoting community involvement in recreation programs
Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations
Maintained inventory of supplies and equipment with established sign-out procedures
Planned and evaluated recreation and athletic programs with recreation director to support community
Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center
Executive Administrative Assistant
Immigration America Law
08.2017 - 04.2018
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations
Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy
Enhanced communication between departments through proactive coordination of meetings and events
Member Service Assistant
Coronado Yacht Club
03.2017 - 01.2018
Processed account transactions accurately, ensuring proper documentation and timely processing
Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their satisfaction
Maintained high-quality service by adhering to company policies and standards in all member interactions
Education
University of San Diego
San Diego, CA
Associate of Arts - Social And Behavioral Sciences
San Diego City College
San Diego, CA
05.2019
High School Diploma & GED -
Coronado High School
Coronado, CA
06.2013
Languages
Spanish
Timeline
Bar Manager
Eighth Planet Merchants
01.2022 - 10.2023
Office Assistant
University Of San Diego
07.2019 - 01.2020
Boathouse Recreation Leader
City Of Coronado Public Services
05.2018 - 10.2019
Executive Administrative Assistant
Immigration America Law
08.2017 - 04.2018
Member Service Assistant
Coronado Yacht Club
03.2017 - 01.2018
University of San Diego
Associate of Arts - Social And Behavioral Sciences