Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Mariana Marquez

Katy,TX

Summary

Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

1
1
year of professional experience

Work History

Call Center Sales Representative

Momentum Bmw
Houston, TX
06.2022 - 10.2022
  • Answered incoming calls from customers, providing prompt and accurate information.
  • Provided product recommendations based on customer needs.
  • Researched customer inquiries and provided solutions in a timely manner.
  • Processed orders for customers over the phone.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized a computer system to track customer accounts and update order information.
  • Developed strong relationships with repeat customers through consistent follow-up communication.
  • Handled escalated customer service issues professionally and efficiently.
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.
  • Responded promptly to emails sent by customers seeking support or assistance.

Cashier

Johnnys gas station
Houston, TX
10.2021 - 03.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

High School Diploma -

Hastings High School
Houston, TX
05-2022

Skills

  • Call Center Customer Service
  • Call handling
  • Performance Tracking
  • Stress Tolerance

Languages

English
Full Professional
Spanish
Full Professional

Affiliations

I am a single mom of 2 and I also help my parents with my siblings so im very good under pressure . I am always ready to listen and helping someone when needed. i learn extremely fast and im open to new subjects to expand my self into new fields of work

References

References available upon request.

Timeline

Call Center Sales Representative

Momentum Bmw
06.2022 - 10.2022

Cashier

Johnnys gas station
10.2021 - 03.2022

High School Diploma -

Hastings High School

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Mariana Marquez