Mariana Martinez-Segoviano
Milwaukee,WI
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Wauwatosa, Wisconsin
06.2024 - Current
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Prepared and served hot or cold beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Ordered and received supplies to restock beverage items.
- Managed cash register and processed transactions with accuracy and integrity.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Collected payments and provided accurate change.
Stocker
Walmart
Brown Deer, Wisconsin
06.2023 - 03.2024
- Provided customer service by answering questions about product location, price and availability.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Inspected stock for damage or defects and reported issues to management.
- Ensured that all products were labeled properly before stocking the shelves.
- Unloaded trucks and stacked pallets
Warehouse Worker
General Mills
West Allis, Wisconsin
02.2023 - 06.2023
- Packed product with efficiency
- Cleaned and tidied up work space
- Worked with machinery
Server
Applebee's Grill + Bar
Menomonee Falls, Wisconsin
09.2021 - 08.2022
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Stocked service areas with supplies during slow periods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Presented menus and answered questions regarding items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Smart Schools of Arizona
Mesa, AZ08-2023
Skills
- Opening and closing duties
- Tea expertise
- Espresso machine operation
- Dining room maintenance
- Display case merchandising
- Up-selling
- Cash handling
- Order taking
- Team collaboration
- Ingredient restocking
- FLUENT IN SPANISH AND ENGLISH
- Multitasking and organization
- Safe food handling practices
Timeline
Barista
Starbucks
06.2024 - Current
Stocker
Walmart
06.2023 - 03.2024
Warehouse Worker
General Mills
02.2023 - 06.2023
Server
Applebee's Grill + Bar
09.2021 - 08.2022
High School Diploma -
Smart Schools of Arizona