Mariana Medina
Gainesville
Summary
Detail-oriented Food Clerk bringing a solid background of efficient and accurate foodservice performance. Eager to offer years of excellent customer service and an impeccable work ethic to add an invaluable new facet to the team.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Food Clerk
Publix
Gainesville
06.2025 - Current
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of store areas.
- Restocked shelves to ensure product availability.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to manage inventory levels.
- Followed safety procedures while handling food items.
- Provided friendly service to enhance customer experience.
- Participated in training sessions on product knowledge and customer service skills.
- Greeted customers and provided excellent customer service.
- Operated cash register to process payments for purchases.
- Maintained records of sales transactions for accounting purposes.
- Maintained accurate records of all sales transactions using the point-of-sale system.
Good service coordinator
Tacachale
Gainesville
12.2023 - 08.2024
- Managed inventory, ensuring availability of quality food supplies.
- Oversaw meal preparation and presentation for various events.
- Collaborated with healthcare staff to address dietary restrictions.
- Monitored compliance with health and safety regulations consistently.
- Assisted in budgeting for food service resources and expenses.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Assisted with developing promotional activities related to food services such as special offers or discounts.
- Coordinated meal delivery systems for clients requiring specialized diets.
Telemarketer
Connect First
Gainesville
12.2022 - 12.2022
- Conducted outbound calls to engage potential customers and promote services.
- Utilized CRM software to track customer interactions and manage leads effectively.
- Collaborated with team members to refine call scripts and improve communication strategies.
- Provided product information to customers, addressing inquiries and resolving concerns.
- Maintained accurate records of calls and customer responses for follow-up purposes.
- Assisted in training new telemarketers on best practices and company policies.
- Monitored call quality to ensure adherence to company standards and compliance regulations.
- Gathered customer feedback to support the development of marketing initiatives and strategies.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Developed relationships with customers to increase sales opportunities.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Greeted customers in a friendly, professional manner on the phone.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
- Recorded accurate notes about each conversation into company database for future reference.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Identified potential customers through cold calling and database research.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
- Generated referrals from satisfied customers for additional business opportunities.
- Assisted in developing new business prospects by following up on leads generated from various sources.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collaborated with new customers to give details about company offerings.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Developed new leads each day at or above quotas.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Networked to build client base and promote products to new and existing clients.
- Achieved established sales targets by generating new customer accounts.
House Cleaner
Good luck c.a
Gainesville
01.2017 - 02.2019
- Organized cleaning schedules to ensure timely completion of tasks.
- Cleaned residential spaces using eco-friendly products and efficient techniques.
- Assisted clients with special requests for deep cleaning services.
- Ensured safe handling of cleaning tools and equipment during operations.
- Maintained inventory of cleaning supplies and reported shortages promptly.
- Communicated effectively with clients to understand their specific needs.
- Adhered to company policies for quality and safety in all cleaning activities.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Transported trash bags to designated outdoor receptacles for disposal.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Polished metal fixtures in kitchen and bathroom areas.
- Organized closets according to customer specifications.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
Education
U.E Briceño Méndez
El Tigre, ANZSome College (No Degree) - Business Administration
Santa Fe College
Gainesville, Florida, FLSkills
- Cash handling
- Product knowledge
- Inventory management
- Food safety compliance
- Customer service
- Sales reporting
- Meal coordination
- Dietary consultation
- Supply chain management
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Training facilitation
- Safe food handling
- Menu item preparation
- Maintaining displays
- Order processing
- Product merchandising
- Menu planning
- POS transactions
- Item scanning
- Excellent customer service
- Stock replenishment
- Food preparation
- Display case set up
- Food storage
- Customer assistance
- Order fulfillment
Languages
Spanish
Full Professional
English
Limited
Certification
- Intermediate English courses
- CPR and food handling through jobs time course, expired right now, still have them.
- Certificate of great customer service
References
References available upon request.
Timeline
Food Clerk
Publix
06.2025 - Current
Good service coordinator
Tacachale
12.2023 - 08.2024
Telemarketer
Connect First
12.2022 - 12.2022
House Cleaner
Good luck c.a
01.2017 - 02.2019
U.E Briceño Méndez
Some College (No Degree) - Business Administration
Santa Fe College