Mariana Melgoza
East Chicago,IN
Summary
Dedicated housekeeper with proven expertise at Franciscan Health Crown Point, enhancing guest satisfaction through cleaning and attention to detail. Skilled in teamwork and full hospital cleaning I consistently improved cleanliness ratings and streamlined operations, ensuring a welcoming environment while adhering to safety protocols. Committed to delivering exceptional service and maintaining high standards.
Overview
25
25
years of professional experience
Work History
Housekeeper
Franciscan Health Crown Point
Crown Point, IN
05.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Housekeeper
St.Catherines
East Chicago, IN
11.2020 - 2022
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Operated electronic backpack vacuums and floor sweepers.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Housekeeper
Community Hospital
Munster, IN
11.2000 - 01.2020
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Crew Member
Dunkin' Donuts
Hammond, IN
09.2016 - 08.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Stocker
Target
11.2014 - 12.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
Donald E. Gavit
Hammond, IN06.2013
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Bed making proficiency
Timeline
Housekeeper
Franciscan Health Crown Point
05.2024 - Current
Housekeeper
St.Catherines
11.2020 - 2022
Crew Member
Dunkin' Donuts
09.2016 - 08.2018
Stocker
Target
11.2014 - 12.2015
Housekeeper
Community Hospital
11.2000 - 01.2020
Donald E. Gavit