Mariana Monroy
Tijuana, BC,Mexico
Summary
Highly-motivated, enthusiastic and proactive manager ready to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Training Coordinator
Lisinski Law Firm
Tijuana, Baja California
12.2024 - Current
- Designed and executed structured training initiatives that improved employee onboarding and professional development.
- Developed concise job aids to support efficient knowledge retention.
- Designed, organized and conducted large-scale implementation trainings for the new HRIS system with 700+ attendees.
Learning Experience Manager
TaskUs
Tijuana, México
04.2023 - 10.2024
- Identified gaps, implemented training needs, and lead a team of 2 sites, 16+ Clients, 20 trainers, and 3 coordinators.
- Designed a comprehensive database to track training certifications.
- Strategized and managed training staffing calendar for the entire fiscal year, including rotations and graduation rate.
Cloud Campus Program Manager
Teleperformance
Tijuana, BC, Mexico
08.2021 - 04.2023
- Responsible of Work at Home solutions deployment for Training across 6 countries - communication, training, performance management, audit and problem solving.
- Conducted audits on internal controls and developed reports on findings for 52+ clients across the region to enhance Work at Home integration.
Cloud Campus Agile Training Manager
Teleperformance
Monterrey, Mexico
12.2020 - 08.2021
- Implemented new training techniques and suggested enhancements to optimize existing training Work at Home programs.
- Defined workflows and processes in a fast-paced Agile environment.
- Led daily Scrum stand-ups and sprint planning meetings for 5+ simultaneous projects.
Training Innovation Manager
Teleperformance
Monterrey, Mexico
02.2020 - 12.2020
- Performed assessments following Design Thinking methodology to analyze the needs and offer an improvement of 10+ client's training curriculums.
- Assisted the production of 2 company orientation games and implemented them across the region with 6 countries and more than 60 clients.
- Skilled on ADDIE, 4MAT, Bloom's Taxonomy and Kirk Patrick methodologies.
Training Manager
Teleperformance
Monterrey, Mexico
12.2016 - 02.2020
- Planned and led training programs on staff development to enhance knowledge, engagement, satisfaction and performance across Mexico, Dominican Republic, Romania and Philippines.
- Abroad support for clients' implementation in Mexico, Colombia, USA and the Philippines.
- Led and coached a team of 30+ trainers and coordinators from 6 different clients to achieve KPIs.
Education
Language Studies - Language
UANL
Monterrey06-2015
TrainEx - Effective Facilitation - Instructional Design
Tecnológico De Monterrey - EGADE
MonterreySkills
- ADDIE, Bloom's Taxonomy, Kirk Patrick & 4MAT
- Teamwork and Collaboration
- Design Thinking
- Onboarding and Orientation
- Staff Training
- Documentation and Reporting
- Problem Resolution
- Project Management
- Virtual training
- Change Management
- Policy and Procedure Development
- Performance Management
- Microsoft Office & Google Suite
Languages
Spanish
First Language
English
Advanced
C1
Timeline
Training Coordinator
Lisinski Law Firm
12.2024 - Current
Learning Experience Manager
TaskUs
04.2023 - 10.2024
Cloud Campus Program Manager
Teleperformance
08.2021 - 04.2023
Cloud Campus Agile Training Manager
Teleperformance
12.2020 - 08.2021
Training Innovation Manager
Teleperformance
02.2020 - 12.2020
Training Manager
Teleperformance
12.2016 - 02.2020
Language Studies - Language
UANL
TrainEx - Effective Facilitation - Instructional Design
Tecnológico De Monterrey - EGADE
Similar Profiles
Luisa GilLuisa Gil
Intake Specialist at Lisinski Law FirmIntake Specialist at Lisinski Law Firm
Karla BecerrilKarla Becerril
Intake Specialist at Lisinski Law FirmIntake Specialist at Lisinski Law Firm
Isabel Emilia Valdez JiménezIsabel Emilia Valdez Jiménez
Case Assembler Coordinator at Lisinski Law FirmCase Assembler Coordinator at Lisinski Law Firm