Mariana Morales
Clifton,New Jersey
Summary
An experienced and dedicated professional specializing in customer service and front desk operations, with comprehensive knowledge of billing processes, credit card payments, promotional codes, and house accounts. Proven ability to deliver exceptional customer experiences, efficiently manage front desk tasks, and ensure accurate financial transactions. Known for excellent communication skills, attention to detail, and a commitment to maintaining a welcoming and efficient service environment. Adept at resolving customer inquiries, handling complex payment issues, and promoting a positive image of the organization.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Somerset Hills, Tapestry Collection by Hilton
01.2024 - Current
- Documented, researched and resolved customer service issues
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Collaborated across departments to resolve customer-related issues
- Anticipated needs and resolved problems to keep customers happy
- Met personal, team and company goals in customer service environment
- Built trusting relationship with customers to better understand needs
- Answered customer inquiries via phone, email, and chat
- Addressed and resolved customer concerns and complaints
- Greeted, assisted and directed visitors with professional attitude
- Remained calm, resourceful, and proactive while resolving complex issues
Banquet Server
Somerset Hills By Hilton
01.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Certification - Communication
Loreto Valencia
Valencia, Spain05.2018
Certification - Marketing Sales
Loreto Valencia
Valencia, Spain05.2017
Diploma -
Clifton High School
Clifton, New Jersey06.2021
Associate in Science (A.S.) - Business Administration, Banking and Finance
Bergen Community College
Bergen County, New Jersey12.2025
Skills
- Information Verification
- Call Control
- Customer Service
- Positive Attitude
- Written Communication
- Technical Support
- Case Management
- Billing and credit card payments
- House account administration
- Time Management
Languages
Italian
Professional Working
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Banquet Server
Somerset Hills By Hilton
01.2024 - Current
Customer Service Agent
Somerset Hills, Tapestry Collection by Hilton
01.2024 - Current
Certification - Communication
Loreto Valencia
Certification - Marketing Sales
Loreto Valencia
Diploma -
Clifton High School
Associate in Science (A.S.) - Business Administration, Banking and Finance
Bergen Community College
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