Mariana Ordaz-Pina
Kansas City,KS
Summary
At Complete Autos, Inc., I led operational strategies across departments, boosting efficiency by implementing effective pricing strategies and streamlining inventory management. My leadership played a key role in helping us meet yearly targets, while I focused on supervising staff and strengthening sales operations. With a background in business administration and a hands-on approach to training sales teams.
Overview
18
18
years of professional experience
Work History
General Manager
Complete Autos, Inc
Kansas City, KS
11.2006 - Current
- Developed and implemented operational strategies to improve efficiency across multiple departments.
- Managing daily team schedules, time cards, and vacation approvals, ensuring efficiency and productivity in all departments.
- Established yearly target goals for all departments, while assisting each department in reaching set goals.
- Developed and executed vehicle pricing strategies to balance customer affordability with dealership profitability.
- Delivered support in the processing of applications for new titles, transfers, repos, and duplicate titles.
- Accurately documented and recorded all newly acquired inventory.
- Processed insurance claims reported through major insurance companies while negotiating payoff amounts, ensuring the highest payout and reducing losses.
- Executed all aspects of the hiring process while filling vacancies across all departments with talented individuals.
- Created comprehensive procedures for the organization.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Guaranteed prompt returns and complete invoice settlements for rental bookings.
Education
Associate of Arts -
Kansas City Kansas Community College
Kansas City, KSWyandotte High School
Kansas City, KSSkills
- Business Administration
- Schedule Management
- Staff Supervision
- Vehicle processing
- Title processing
- Sales operation
- Sales team training
- Sales Tracking
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
Complete Autos, Inc
11.2006 - Current
Associate of Arts -
Kansas City Kansas Community College
Wyandotte High School
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