Summary
Overview
Work History
Education
Skills
Timeline
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Mariana Parsons

Hereford

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

5
5
years of professional experience

Work History

Intake Specialist

The Advocates Law Office
12.2024 - 08.2025
  • Facilitated patient intake processes, ensuring accurate information collection and documentation.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

Call Agent

Call Center Agent, Dabella
06.2024 - 09.2024
  • Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.
  • Employed active listening skills to accurately assess customer needs and provide appropriate solutions.
  • Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
  • Adjusted sales scripts to better target needs and interests of specific individuals.

Guest Service Specialist, Mister Car Wash
01.2024 - 04.2024
  • Demonstrated excellent customer service skills, including greeting customers and providing helpful advice on car wash services.
  • Built relationships with customers to increase likelihood of repeat business.
  • Conducted regular inspections of all equipment used during the car washing process.

Receptionist, Mountain View Spraying
05.2022 - 04.2024
  • Answered phones professionally in accordance with organizational protocols.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Maintained detailed and accurate records of visitor requests and of calls received.
  • Scheduling appointments.

Sandwich Artist, Subway
07.2020 - 04.2022
  • Handled cash and credit card transactions and handed back correct change.
  • Greeted customers in a professional and friendly manner.
  • Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly.
  • Trained new employees in proper food safety procedures and sanitation regulations.

Education

High School Diploma -

Jerome High School
05.2021

Skills

  • Product Sales
  • Customer Service
  • Problem Resolution
  • Calm and Professional Under Pressure
  • Self Motivation
  • Data entry
  • Intake assessment

Timeline

Intake Specialist

The Advocates Law Office
12.2024 - 08.2025

Call Agent

Call Center Agent, Dabella
06.2024 - 09.2024

Guest Service Specialist, Mister Car Wash
01.2024 - 04.2024

Receptionist, Mountain View Spraying
05.2022 - 04.2024

Sandwich Artist, Subway
07.2020 - 04.2022

High School Diploma -

Jerome High School

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Mariana Parsons