Emani Sims
Customer Service
Atlanta,GA
Summary
Detail-oriented professional skilled in patient intake and customer service. Trained staff to boost operational efficiency and enhance client satisfaction. Experienced in client assessment, case management, and crisis intervention, emphasizing effective communication and empathy. Committed to optimizing program operations and facilitating participant success.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Cohere Health
ATLANTA
01.2025 - Current
- Conduct patient intake assessments, collecting essential information for effective care coordination.
- Collaborated with healthcare providers to ensure accurate data entry and documentation for improved patient care.
- Manage appointment scheduling and follow-ups for patients and providers efficiently.
- Utilized electronic health records to maintain organized patient files, facilitating efficient access to critical information.
- Communicated insurance verification and eligibility requirements to patients, enhancing their understanding of coverage options.
- Train new staff on intake procedures and system navigation protocols.
- Provide clients with referrals to additional resources and support services.
- Manage confidential client data in compliance with HIPAA regulations.
Remote Customer Service Representative
Teleperformance
ATLANTA
03.2023 - 11.2024
- Resolved customer inquiries and issues efficiently, enhancing overall service quality.
- Managed high-volume call queues, ensuring professionalism and clear communication to enhance customer experience.
- Educated customers on products and services to boost satisfaction levels.
- Handled escalated complaints with empathy, providing tailored solutions to resolve issues effectively.
- Answered inquiries accurately, delivering detailed information about products and services.
- Provided exceptional customer service to promote customer loyalty and retention.
- Identified upselling opportunities based on customer needs, contributing to increased revenue and customer satisfaction.
- Maintained thorough records of interactions and updated databases with accurate customer data.
Call Center Representative
Answer Net
ATLANTA
07.2022 - 03.2023
- Provided exceptional service to all customers through phone, email, and chat support.
- Engaged with callers to clarify details and facilitate timely resolution of inquiries.
- Utilized knowledge base for rapid and accurate responses to customer questions.
- Trained new representatives on best practices and procedures, enhancing overall team performance.
- Updated customer accounts, including addresses and contact information, in management databases.
- Navigated computer systems to access information and respond accurately to callers.
- Met or exceeded benchmarks for call speed, accuracy, and volume consistently.
- Conducted follow-up calls to confirm resolution effectiveness and improve customer satisfaction.
Travel Merchandiser
Premiere Workforce
ATLANTA
04.2020 - 05.2022
- Executed weekly and monthly store setups, ensuring alignment with brand standards and promotional strategies.
- Collaborated with management and advertising teams to design effective promotions.
- Monitored achievement goals weekly, monthly, and quarterly to assess performance against targets.
- Organized prices and signage to enhance product displays.
- Cleaned and maintained display cases, shelves, and aisles for optimal presentation.
- Tracked merchandise transactions accurately, including receipts, invoices, and orders.
- Provided training for new staff on merchandising operations.
- Assisted in organizing visually appealing product displays for promotional events, enhancing customer engagement.
Education
High School Diploma -
Mcdonough High School
McDonough, GASkills
- Patient intake assessment
- Electronic health records management
- Insurance verification
- Data confidentiality
- Appointment scheduling
- Customer relationship management
- Data entry and accuracy
- Training and development
- Problem solving
- Call handling and conflict resolution
- Effective communication
- Time management and attention to detail
- Sales techniques and product knowledge
- Documentation and computer proficiency
- Visual merchandising and inventory management
- Team collaboration and schedule management
- Customer education and communications
- Sales closing and upselling
References
References available upon request.
Accomplishments
Employee of the Month
Timeline
Intake Specialist
Cohere Health
01.2025 - Current
Remote Customer Service Representative
Teleperformance
03.2023 - 11.2024
Call Center Representative
Answer Net
07.2022 - 03.2023
Travel Merchandiser
Premiere Workforce
04.2020 - 05.2022
High School Diploma -
Mcdonough High School