Mariana Pedraza
Chicago
Summary
Motivated and personable college student with experience in both customer facing and clinical enviornments. Brings a keen understanding of consumer needs, attention to detail, and a commitment to positive customer experiences. Committed to delivering outstanding service and collaborating effectively with individuals across diverse backgrounds.
Overview
4
4
years of professional experience
Work History
Research Assistant
UIC College of Nursing
Chicago
04.2025 - Current
- Support clinical research focused on maternal and infant health through participant recruitment, data collection, and patient follow up
- Document and review patient data using Epic electronic medical records system
- Maintain compliance with IRB and confidentiality standards in all participant interactions
Barista
Starbucks
Chicago
08.2024 - Current
- Greet and interact with new and regular customers
- Collaborate with team members during busy hours to maintain fast service speed
- Handle customer complaints with professionalism, resolving issues to ensure satisfaction
- Prepare beverage and food products in compliance with company recipes and guidelines
Special Needs Babysitter
Private Household
Oak Park
08.2021 - 04.2023
- Demonstrated exceptional patience with various behavioral and emotional needs
- Implemented discipline techniques according to parents' preferences, fostering respect and cooperation
- Cultivated a nurturing atmosphere that supported social and intellectual growth
- Grew client base through referrals by satisfied parents
Education
Bachelor of Science - Nursing
University of Illinois At Chicago
Chicago, IL05-2028
High School Diploma -
Oak Park And River Forest High School
Oak Park, Illinois05-2023
Skills
- Proven ability to build rapport with diverse clientele
- Strong attention to detail in both administrative and frontline roles
- Understanding of consumer behavior and buying trends
- Collaborates seamlessly with cross-functional teams to meet shared goals
Community Service
- UI Health Hospital Volunteer, Chicago IL, 70+ hours supporting Oncology Department, Outpatient Pediatric Clinic, and Adult Inpatient Psychiatric Unit.
- Madison Street Theater Volunteer, Oak Park, IL, Summer 2023. Direction and execution of costume/makeup design. Worked effectively under pressure in a fast-paced environment.
Timeline
Research Assistant
UIC College of Nursing
04.2025 - Current
Barista
Starbucks
08.2024 - Current
Special Needs Babysitter
Private Household
08.2021 - 04.2023
Bachelor of Science - Nursing
University of Illinois At Chicago
High School Diploma -
Oak Park And River Forest High School
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