Nadine Hassawi
Houston,TX
Summary
Results-driven professional with expertise in HR, customer service, and sales. Strong communicator skilled in employee relations, problem-solving, and project management. Multilingual and adaptable, with a track record of enhancing customer and employee experiences.
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Overview
10
10
years of professional experience
Work History
Research and Testing/Licensed Insurance Sales Agent
Progressive Insurance
Houston, TX
04.2021 - Current
- Handled customer queries and complaints; provided information on coverages, payments, and policy changes.
- Test out new pilots to ensure it’s user friendly and effective for both consumers and in house employees.
- Sell and service property and casualty insurance policies in all states
- Establish DEI activities for employee engagement.
- Provided advice on risk management strategies for businesses and individuals.
Sales Advisor
Warby Parker
Houston, TX
03.2019 - 09.2021
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Gathered customer feedback to improve sales strategies.
Guest Service Representative
Whole Foods Market Inc
Sugar Land, Texas
03.2015 - 09.2021
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Supports high engagement, productivity, and retention of New Members by organizing and delivering quality training
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
Product Zone Specialist
Apple
Sugar Land, Texas
08.2018 - 01.2019
- Create a dynamic customer experience by showcasing the features, capabilities, and benefits of Apple products.
- Work collaboratively with team members to meet store goals, including sales targets, customer satisfaction scores, and operational efficiency.
- Assist customers with product setup, troubleshooting, and answering any questions related to Apple products.
Education
Bachelor of Science - Human Resources Development
University of Houston
Houston, TX05-2022
Skills
- Employee Relations: Expertise in fostering positive employee engagement and resolving conflicts
- Communication: Strong interpersonal skills with the ability to motivate, influence, and build rapport across diverse teams
- Customer Service: Proven ability to deliver exceptional support and enhance customer experience
- Technical Proficiency: Proficient in Microsoft Office Suite, HRIS, and benefits administration software
- Multilingual: Fluent in Arabic and English; basic proficiency in French and Spanish
- Analytical Thinking: Skilled in data analysis, problem-solving, and decision-making
- Project Management: Experience in managing projects, prioritizing tasks, and meeting deadlines
- Adaptability: Agile in dynamic environments, open to new challenges and learning opportunities
- Human Resources Expertise: Knowledgeable in employee relations, benefits administration, and HR software
- Licensed in all 50 states to sell Property and Casualty insurance policies
Timeline
Research and Testing/Licensed Insurance Sales Agent
Progressive Insurance
04.2021 - Current
Sales Advisor
Warby Parker
03.2019 - 09.2021
Product Zone Specialist
Apple
08.2018 - 01.2019
Guest Service Representative
Whole Foods Market Inc
03.2015 - 09.2021
Bachelor of Science - Human Resources Development
University of Houston
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