Mariana Pelico
Summary
Dynamic professional with a proven ability to create warm and welcoming environments for guests, fostering memorable experiences. Exceptional communication and organizational skills contribute to seamless operations, ensuring attention to every detail. A strong track record of delivering personalized service while promptly addressing guest needs demonstrates a commitment to excellence in hospitality. Passionate about enhancing guest satisfaction and building lasting relationships through attentive service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess/Server
New Hire Onboarding Supervisor
Koch Foods
01.2021 - Current
- Mentored team members to enhance skills and improve overall productivity.
- Coordinated training sessions to ensure staff adherence to company policies and procedures.
- Collaborated with management on strategic initiatives to enhance operational efficiency.
- Resolved team conflicts effectively, fostering a positive work environment and improving morale.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Trained and mentored team members on production processes and equipment use.
Quality Assurance Technician
Koch Foods
07.2020 - 10.2020
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Produced thorough reports detailing findings and proposed recommendations.
- Assisted with correcting systemic problems in order to eliminate errors.
- Conducted tests to validate compatibility with programs, hardware and operating systems.
- Randomly selected products at various stages of production for evaluation.
- Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
- Conducted quality inspections on production lines to ensure compliance with safety standards.
Server/Bookkeeper
BJs Restaurants
08.2018 - 05.2020
- Communicated with the manager about discrepancies and devised plans to reconcile financial issues.
- Supervised payroll, electronic deposits and employee pay adjustments.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Reconciled all bank and credit card accounts monthly.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with the host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Calculated charges, issued table checks and collected payments from customers.
Teller
Kemba
06.2019 - 09.2019
- Examined checks for identification and endorsement.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Entered member transaction data into online banking software.
- Adhered to financial services security and audit procedures.
- Delivered prompt, accurate and excellent customer service.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Opened new customer accounts, including checking, savings and lines of credit.
- Generated reports and notification letters to distribute to account holders.
- Maintained confidentiality of bank records and client information.
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
Education
Bachelor of Science - Neurobiology
University of Cincinnati
Sharonville, OH05.2018
Bachelor of Science - Neurobiology
University of Cincinnati
Cincinnati, OH05-2027
Skills
- Trend tracking
- Patience and empathy
- Samples comparison
- Documentation skills
- Native Spanish speaker
- Organization
- Customer service
- Employee relations
- Teamwork
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Biotechnology Training - Completed May 2025
Languages
Spanish
Timeline
New Hire Onboarding Supervisor
Koch Foods
01.2021 - Current
Quality Assurance Technician
Koch Foods
07.2020 - 10.2020
Teller
Kemba
06.2019 - 09.2019
Server/Bookkeeper
BJs Restaurants
08.2018 - 05.2020
Hostess/Server
Bachelor of Science - Neurobiology
University of Cincinnati
Bachelor of Science - Neurobiology
University of Cincinnati