Mariana Pessoa
Winter Garden
Summary
Enthusiastic and dedicated individual seeking opportunities to utilize customer service and teaching experience, as well as multilingual skills, in a dynamic environment. Committed to delivering excellent service and fostering positive relationships.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista/Cashier
Abracadabra Play Cafe
Winter Garden
08.2025 - 11.2025
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew.
- Delivered exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Assisted in resolving pricing discrepancies and handling product returns in collaboration with the store management team.
- Followed safety protocols while handling cleaning chemicals to ensure safety and prevent accidents.
- Maintained cleanliness through daily tasks such as sweeping, mopping, dusting, and vacuuming to meet hygiene standards.
Teacher
Kiddie Academy
Winter Garden
03.2025 - 08.2025
- Created a positive classroom environment by establishing clear expectations for behavior and encouraging a supportive community of learners.
- Ensured a safe and nurturing environment for children, prioritizing their well-being at all times.
- Collaborated with parents to understand children's needs and provided regular updates on developmental progress.
- Managed classroom dynamics using positive discipline strategies to promote a productive learning environment.
- Maintained accurate records of attendance, behavior, and milestones for each child.
Education
Junior High School Education -
West Orange High School
Winter Garden, FL01.2026
Skills
- Cash handling and POS systems
- Customer service
- Conflict resolution
- Food running
- Speedy and efficient
- Problem solving
- Communication skills
- Cash handling
- Dining room maintenance
- Team collaboration
- Friendly and outgoing
- Calm demeanor
- Conflict mediation
- Coffee and tea expertise
- Coffee machinery
- Smoothie making
- Basic math
- POS systems
- Order taking
- Time management
- Adaptive and creative
- Quality control
- Physical stamina
- Decision-making
- Table bussing
- Multitasking and organization
- Product upselling
- Team leadership
- Retail management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Classroom management tools and techniques
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Timeline
Barista/Cashier
Abracadabra Play Cafe
08.2025 - 11.2025
Teacher
Kiddie Academy
03.2025 - 08.2025
Junior High School Education -
West Orange High School