Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mariana Pessoa

Winter Garden

Summary

Enthusiastic and dedicated individual seeking opportunities to utilize customer service and teaching experience, as well as multilingual skills, in a dynamic environment. Committed to delivering excellent service and fostering positive relationships.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Barista/Cashier

Abracadabra Play Cafe
Winter Garden
08.2025 - 11.2025
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew.
  • Delivered exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly.
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
  • Assisted in resolving pricing discrepancies and handling product returns in collaboration with the store management team.
  • Followed safety protocols while handling cleaning chemicals to ensure safety and prevent accidents.
  • Maintained cleanliness through daily tasks such as sweeping, mopping, dusting, and vacuuming to meet hygiene standards.

Teacher

Kiddie Academy
Winter Garden
03.2025 - 08.2025
  • Created a positive classroom environment by establishing clear expectations for behavior and encouraging a supportive community of learners.
  • Ensured a safe and nurturing environment for children, prioritizing their well-being at all times.
  • Collaborated with parents to understand children's needs and provided regular updates on developmental progress.
  • Managed classroom dynamics using positive discipline strategies to promote a productive learning environment.
  • Maintained accurate records of attendance, behavior, and milestones for each child.

Education

Junior High School Education -

West Orange High School
Winter Garden, FL
01.2026

Skills

  • Cash handling and POS systems
  • Customer service
  • Conflict resolution
  • Food running
  • Speedy and efficient
  • Problem solving
  • Communication skills
  • Cash handling
  • Dining room maintenance
  • Team collaboration
  • Friendly and outgoing
  • Calm demeanor
  • Conflict mediation
  • Coffee and tea expertise
  • Coffee machinery
  • Smoothie making
  • Basic math
  • POS systems
  • Order taking
  • Time management
  • Adaptive and creative
  • Quality control
  • Physical stamina
  • Decision-making
  • Table bussing
  • Multitasking and organization
  • Product upselling
  • Team leadership
  • Retail management
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Classroom management tools and techniques

Certification

  • CPR Certification
  • First Aid Certification
  • Driver's License

Timeline

Barista/Cashier

Abracadabra Play Cafe
08.2025 - 11.2025

Teacher

Kiddie Academy
03.2025 - 08.2025

Junior High School Education -

West Orange High School