Mariana Roata
Redmond,WA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. I have managed with scheduling client appointments in person and on phone calls. I also work as an Child Individual Provider at Homecare for my Father- i am his Caregiver. i manage with the time worksheets, medications,with blood pressure, Scheduling appointments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Reception Manager
H&R Block
11.2022 - 09.2023
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
- Increased revenue through upselling hotel services and amenities, promoting special offers, and encouraging repeat bookings.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
Education
High School Diploma -
Lindbergh High School
Renton06.2016
Skills
- Staff Training and Development
- Data Entry Proficiency
- Guest Relations
- Staff Scheduling
- client paperwork
- manged appoitnments
- Scheduling expertise
- Administrative support
- Time management
- Meeting Facilitation
- Schedule Management
Certification
CPR Certification
HIV Certification
Blood Borne pathogens Certification
Continue Education-Caregiver
Nelea Cazacu
References available upon request.
Timeline
Reception Manager
H&R Block
11.2022 - 09.2023
High School Diploma -
Lindbergh High School