Summary
Overview
Work History
Education
Skills
Exercise, Crafting, Writing,
Languages
Timeline
Generic

Perla Herrera

Mesquite,NV

Summary

Proven leader in enhancing customer service, adept at fostering guest relations. At Mesa View Physical Therapy, Spearheaded front desk innovations, significantly improving check-in efficiency and client contentment and scheduling. Expert in staff training and development. Approach combines active listening with relationship building, driving positive outcomes and team productivity. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

9
9
years of professional experience

Work History

Reception Manager

Mesa View Physical Therapy
10.2021 - Current
  • Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
  • Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
  • Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
  • Implemented effective scheduling strategies, balancing employee preferences with business needs to optimize staff productivity.
  • Reduced wait times for guests during check-in/out processes by implementing a more efficient system for handling paperwork, keys, and other essential items.
  • Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at the front desk.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.

Cart Attendant

Falcon Ridge Golf Course
09.2017 - 10.2021
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.

Restaurant Food Server

Falcon Ridge Golf Course
01.2015 - 06.2017
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
  • Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.

Education

High School Diploma -

Preparatoria Villanueva
Mexico
07.2009

Skills

  • Customer service focus
  • Budgeting and Financials
  • Staff Training and Development
  • Data entry proficiency
  • Guest Relations
  • Meeting facilitation
  • Active Listening
  • Relationship Building
  • Scheduling
  • Staff Scheduling

Exercise, Crafting, Writing,

I love to exercise, It helps my mind, my health and make me feel better as a person, 

I have 2 daughters who love to craft as well so I enjoy doing it so we have some quality of time together doing what we all enjoy to do.


Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Reception Manager

Mesa View Physical Therapy
10.2021 - Current

Cart Attendant

Falcon Ridge Golf Course
09.2017 - 10.2021

Restaurant Food Server

Falcon Ridge Golf Course
01.2015 - 06.2017

High School Diploma -

Preparatoria Villanueva
Perla Herrera