Miranda Hubbert
Acworth,GA
Summary
Dynamic leader with a proven track record at Palazzo Nails Spa, enhancing customer satisfaction and streamlining operations. Expert in scheduling mastery and staff training, I excel in multitasking and adaptability, significantly improving service delivery. Skilled in data entry and customer service, my approach has consistently fostered positive client relations and operational efficiency.
Overview
7
7
years of professional experience
Work History
Reception Manager
Palazzo Nails Spa
09.2020 - Current
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Coordinated group bookings efficiently, working closely with event planners to tailor packages that met client-specific requirements.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
- Increased revenue through upselling hotel services and amenities, promoting special offers, and encouraging repeat bookings.
- Implemented effective scheduling strategies, balancing employee preferences with business needs to optimize staff productivity.
- Reduced wait times for guests during check-in/out processes by implementing a more efficient system for handling paperwork, keys, and other essential items.
- Contributed to marketing efforts by analyzing guest feedback data and sharing insights on potential areas of improvement or promotional opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Drive-Thru Cashier
Panera Bread
07.2018 - 08.2020
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Pizza Maker
Pizza Hut
06.2017 - 08.2017
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Education
North Cobb High School
Acworth, GA05.2020
Skills
- Customer service focus
- Data entry proficiency
- Scheduling expertise
- Strong leadership
- Scheduling mastery
- Customer Service
- Multitasking
- Reliability
- Public relations
- Scheduling and calendar management
- Task Delegation
- Staff Training
- Workflow Management
- Time management abilities
- Adaptability
- Employee Scheduling
- Data retrieval systems
Timeline
Reception Manager
Palazzo Nails Spa
09.2020 - Current
Drive-Thru Cashier
Panera Bread
07.2018 - 08.2020
Pizza Maker
Pizza Hut
06.2017 - 08.2017
North Cobb High School
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