Mariana Rodriguez Aguirre
Dayton,OH
Summary
Dynamic and bilingual professional with extensive experience in customer service roles at El Toro Mexican Grill, showcasing exceptional communication skills and a commitment to resolving customer inquiries. Leveraged fluency in Spanish and English to enhance guest experiences, demonstrating hardworking and proficiency in POS systems. Always demonstrating positive customer relationships and efficiently processing transactions.
Overview
11
11
years of professional experience
Work History
Waitress
El Toro Mexican Grill
Beavercreek, OH
06.2019 - Current
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Developed positive relationships with regular customers through friendly conversation.
- Bussed tables as needed during peak hours.
- Presented food and beverages to guests at tables.
- Processed payments accurately using cash registers or POS systems.
- Greeted customers, answered questions and recommended specials to increase profits.
Waitress
El Rancho Grande Mexican Restaurant
Kettering, OH
09.2016 - 06.2019
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Developed positive relationships with regular customers through friendly conversation.
- Bussed tables as needed during peak hours.
- Presented food and beverages to guests at tables.
- Processed payments accurately using cash registers or POS systems.
- Greeted customers, answered questions and recommended specials to increase profits.
Cashier
El Toro Mexican Grill
Bellbrook, OH
08.2013 - 09.2016
- Answered phone calls to assist customers with questions and orders.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Resolved customer complaints regarding food quality or service in a professional manner.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
Education
High School Diploma -
Bellbrook High School
Bellbrook, OH05-2015
Skills
- Fluent in Spanish and English
- Hardworking
- Positive and professional
- Great customer service
- Physical stamina
- Complex Problem-solving
Accomplishments
- High School Diploma
Timeline
Waitress
El Toro Mexican Grill
06.2019 - Current
Waitress
El Rancho Grande Mexican Restaurant
09.2016 - 06.2019
Cashier
El Toro Mexican Grill
08.2013 - 09.2016
High School Diploma -
Bellbrook High School
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