MARIANA TELLEZ
Hiram,Ga
Overview
4
4
years of professional experience
Work History
Service Manager
Don Frijoles
08.2020
- Managed close-out process for servers and BOH
- Trained several server staff and provided feedback to improve customer satisfaction
- Checked in on guests without being overbearing
- Assisted with performing administrative tasks
- Resolved customer complaints in professional and timely manner
Server
Alta Toro
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Texas Roadhouse
07.2021 - 05.2023
- Ensuring high guest satisfaction by providing excellent service and giving genuine personal attention
- Maintaining knowledge of restaurant menus and specials going on to deliver accurate information to customers
- Utilized POS system to efficiently process customer orders and ensure accurate billing
- Keep tables clean and tidy at all times
- Provided food and drink suggestions based on dinner interests to increase up-sell rate
- Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
- Ensured customers had a memorable and positive experience through the delivery of prompt, accurate service
Host, go Specialist
Texas Roadhouse
08.2019 - 07.2021
- Greeting, Seating, and escorting guests
- Assigning guests to tables they prefer, while keeping table rotation in mind so servers receive the right amount of customers
- Upselling additional products when taking orders using software, order slips or by memorization
- Packaging To-Go orders and ensuring everything goes in the right place without missing any items
- Provide Accurate wait time and monitoring waiting lists
- Scheduled reservations, and sent out text reminders 2 hours in advance of reservation time
- Server
Education
Bachelor of science - Nursing
Kennesaw State University
Kennesaw, GaSkills
- Customer service
- Professionalism
- Ability to work in stressful
- Environments
- Verbal and written communication
- Skills
- Ability to work in fast-paced
- Multi-tasking
- Time Management
- Leadership
Timeline
Server
Alta Toro
08.2023 - Current
Server
Texas Roadhouse
07.2021 - 05.2023
Service Manager
Don Frijoles
08.2020
Host, go Specialist
Texas Roadhouse
08.2019 - 07.2021
Bachelor of science - Nursing
Kennesaw State University