Mariana Torres
Phoenix,AZ
Summary
Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Upbeat and friendly team player with a good attitude and willingness to take on any task. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Adoption Specialist
Arizona Humane Society
Phoenix, Arizona
03.2024 - Current
- Assisted families in the adoption process, providing individualized guidance and support.
- Assisted clients in completing required paperwork for filing an application for adoption.
- Participates in training sessions on proper animal handling techniques.
- Adheres strictly to established policies and procedures related to animal caretaking duties.
- Participated in adoption events by helping potential adopters select an animal and answering questions about pet care.
- Helped to ensure that all shelter animals were healthy and up-to-date on vaccinations.
- Managed inventory of supplies used in daily operations at the shelter.
- Assisted in the intake process for new animals, including entering data into a computer system and completing paperwork.
- Trained new staff members on proper handling techniques for different types of animals.
- Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
- Helped visitors to select and adopt appropriate animals based upon needs and requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Merchandise
Costco Wholesale Corp
Phoenix, AZ
04.2020 - 03.2024
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
- Updated signage and price tags to reflect current sales.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Used pallet jacks to move and position merchandise.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Operated cardboard balers, forklifts and trash compactors safely.
- Greeted, serviced and thanked all customers.
- Managed efficient cash register operations.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Cleaned, and closed, at end of shift.
Server
Club Demonstration Services
Phoenix, AZ
07.2019 - 03.2020
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared samples for customers to offer memorable experiences to guests and foster repeat business.
- Assisted with inventory management and restocking of supplies for continuous availability.
Education
Associate of Science - Veterinary Technician
Pima Medical Institute
Phoenix, AZ05.2022
High School Diploma -
Metropolitan Arts Institute
Phoenix, AZ05.2019
Skills
- Pricing Standards
- Store Organization
- Revenue Growth
- Special Assignments
- Cash Register Operations
- Sales Abilities
- Maintaining Work Areas
- Stocking and Replenishing
- Cleaning and Sanitizing
- Cash Handling
- Front-End Support
- Adoption procedures
- Office Administration
- Adoption events
- Animal Handling
- Animal Training
- Customer Service
- Microsoft Office
- Professionalism
- Excellent Communication
- Human and Animal Safety
- Decision-Making
- Adaptability and Flexibility
- Time Management
- Team Collaboration
- Microsoft Word
- Computer Skills
Timeline
Adoption Specialist
Arizona Humane Society
03.2024 - Current
Merchandise
Costco Wholesale Corp
04.2020 - 03.2024
Server
Club Demonstration Services
07.2019 - 03.2020
Associate of Science - Veterinary Technician
Pima Medical Institute
High School Diploma -
Metropolitan Arts Institute
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