MARIANA TRUJILLO MARQUEZ
New York,NY
Summary
Dedicated hospitality professional with over six years of customer service experience in high-volume restaurant and entertainment settings. Bilingual in English and Spanish, excelling in effective communication and conflict resolution with diverse clientele. Recognized for adaptability and attention to detail in delivering exceptional, service-oriented experiences.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Adjunct Lecturer
Hunter College
2025.08 - Current
- Facilitated interactive class discussions to enhance student participation and understanding.
- Delivered curriculum through diverse teaching methods, including lectures, presentations, and interactive class activities.
- Created lesson plans and developed instructional materials covering required topics and learning objectives.
- Strengthened leadership and communication skills by engaging with diverse groups daily.
College Assistant
Guttman Community College
2024.08 - Current
- Delivered front-line support and exceptional customer service to students, faculty, and visitors, enhancing their overall experience.
- Assisted faculty with course material preparation and student engagement activities.
- Organized and maintained academic resources for student and faculty use.
- Supported faculty in preparing course materials and facilitating student engagement activities, contributing to a more interactive learning environment.
- Organized and maintained academic resources for student and faculty use, ensuring easy access and usability for educational purposes.
Server
AMC DINE-IN Theatres
Ontario, CA
2016.01 - 2018.01
- Delivered full-service dining, enhancing guest experience through attentive service.
- Responded professionally to guest requests and concerns.
- Addressed guest requests and concerns with professionalism, ensuring satisfaction.
- Collaborated with team members to provide efficient service in a fast-paced setting.
Server
Tropical Mexico Restaurant
Pomona, CA
2012.01 - 2016.01
- Delivered exceptional customer service in a high-volume restaurant.
- Managed multiple tables, ensuring timely and accurate service.
- Resolved guest concerns promptly, enhancing overall dining experience.
- Collaborated with kitchen and front-of-house staff to streamline service delivery.
Education
Master of Arts - English
California State Polytechnic University
Pomona 2020.08 - 2022.05
Bachelor of Arts - English
University of California
Santa Barbara 2018.08 - 2020.06
Skills
- Curriculum Development
- Syllabus Design
- Interactive Teaching
- Performance Evaluation
- Learning Environment
- Guest and Customer Service
- Customer support
- Conflict Resolution
- Professional Communication
- Team Collaboration
- Faculty Collaboration
- Teamwork
- Adaptability
- Time management
Languages
Fluent in English and Spanish
Timeline
Adjunct Lecturer
Hunter College
2025.08 - Current
College Assistant
Guttman Community College
2024.08 - Current
Master of Arts - English
California State Polytechnic University
2020.08 - 2022.05
Bachelor of Arts - English
University of California
2018.08 - 2020.06
Server
AMC DINE-IN Theatres
2016.01 - 2018.01
Server
Tropical Mexico Restaurant
2012.01 - 2016.01