Mariana Villarreal
Trinity,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Assembly Tech/Machine Operator
Ralphs Frame Work
Archdale, NC
12.2022 - Current
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Load raw materials into machines according to specified measurements.
- Unload finished products from machines onto conveyors or other transport systems.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Record production information such as quantities produced and materials used on daily logs.
- Comply with company policies regarding quality control procedures.
- Keep detailed reports of maintenance activities performed on machinery.
- Collaborate with other departments when necessary for successful completion of projects.
Customer Service Representative
L&D Auto sales
Trinity, NC
01.2022 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Colegio Privado: Ignacio Martin Burk
Venezuela04-2018
Skills
- Paperwork Processing
- Report Generation
- Data Entry
- Scheduling
- Appointment Scheduling
- Inbound and Outbound Calling
- Account updating
- Call Management
- Critical Thinking
- High-energy attitude
- Customer Relationship Management (CRM)
- Positive and professional
- Microsoft PowerPoint
- Administrative Support
- Client Relations
- Process Optimization
- Microsoft Office expertise
- Professional telephone demeanor
- Prioritization
- Office equipment proficiency
- Filing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assembly Tech/Machine Operator
Ralphs Frame Work
12.2022 - Current
Customer Service Representative
L&D Auto sales
01.2022 - 11.2022
High School Diploma -
Colegio Privado: Ignacio Martin Burk
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