Mariana Zavala
West Covina,CA
Summary
I have led teams on both the sales floor and operations (warehouse) level that are efficient and provided efficient 5-Star customer satisfaction. Managed staff hiring, training, and scheduling. My proactive and engaged approach with my team resulted in productivity increases and deficiencies our location once struggled with operationally to disappear. I enjoy being in a fast-paced customer facing environment and working within a team but can be a great source of support in any work setting. Maintaining productive and organized workflows and building strong client relationships is what I enjoy most regardless of my position/title.
Overview
14
14
years of professional experience
Work History
Supervisor
Best Buy
West Covina, CA
08.2011 - Current
- Oversaw daily operations of both sales floor and warehouse employees, ensuring business rhythms were implemented and tasks completed in a timeless fashion.
- Strong leadership talents and problem-solving skills.
- Focused on our 5-Star customer service with timely responses to inquiries, addressing customer concerns, and ensuring our order pick up/curbside pick up was completed quickly and efficiently
- Increased team productivity by setting clear expectations for team members and completing trainings/certifications in a timely fashion.
- Opened and closed store, ordered cash for admin, ordered store supplies, was in charge of store down stocking monthly audit score, kept warehouse organized, helped maintain accurate inventory counts, managed talent acquisition and training, sales goals, and guest services.
Education
Bachelor Of Business -
Cal Poly Pomona
Pomona, CAHS Diploma -
La Puente High School
La Puente, CA2004
Skills
- Retail sales, operations, and supply chain management
- Staff hiring and training
- Goal oriented
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Best Buy
08.2011 - Current
Bachelor Of Business -
Cal Poly Pomona
HS Diploma -
La Puente High School