Mariana Zimmerman
Cocoa,FL
Summary
Dynamic and bilingual professional, experienced staff member prepared for this role. Strong focus on team collaboration and customer satisfaction. Reliable and skilled in communication and time management. Committed to maintaining safety and compliance while fostering a positive environment for diverse clientele.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Cruise Staff
Bahamas Celebration
07.2013 - 06.2015
- Hosted games and activities for guests in a fun and safe environment
- Assisted guests in onboarding and debarkation process at the beginning and end of each cruise.
- Established positive relationships with guests and other staff members.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues and managers through regular meetings and communication.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Assisted with onboarding new staff members, providing orientation and support.
- Developed and improved time management and organizational skills to maximise personal productivity.
Education
Bachelor of Arts - Performing Arts
Centro De Investigacion Cinematografica
Buenos Aires, Argentina 05.2001 -
Skills
Bilingual English and Spanish
Professional demeanor and work ethic
Attention to detail
Customer relations
Directing crowds in a safe and professional manner
Interpersonal skills
Time management abilities
Team work and collaboration
Organizational skills
Adaptability and flexibility
Decision-making
Problem-solving
Multitasking
Self motivation
Excellent communication
Microsoft Office
Timeline
Cruise Staff
Bahamas Celebration
07.2013 - 06.2015
Bachelor of Arts - Performing Arts
Centro De Investigacion Cinematografica
05.2001 -