Mariana Antonio
Naples,FL
Summary
Driven professional with over a decade of experience in customer service and hospitality, including a notable tenure at Heritage Bay Golf And Country Club. Excelled in member satisfaction and mixology, professional and friendly, while having an efficient demeanor to exceed goals and enhance guest experiences. Proven track record of reliability and adaptability in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Bartender
Heritage Bay Golf And Country Club
07.2021 - 07.2024
- Always guaranteeing 100% member satisfaction
- Learning members' names and being a friendly face they see daily while maintaining a professional relationship
- Being personal while also being efficient during high and off season
- Always being up to date on alcohol appreciation
- Knowledgeable in mixology and creating new drink recipes for seasonal menus
- Taking inventory of product, ordering and effectively communicating with distributors and management based on members needs and wants
- Perform opening and closing duties and setting the bar up for success
Bartender
Pelican Larry's
11.2019 - 07.2021
- Solely responsible for catering to ten (10) or more guests at any given time
- Responsible for maintaining large amounts of currency while working in a fast paced industry
- Maintained an active product knowledge of current inventory
- Efficiency and professional during high volume nights
- Always personal and a friendly face for customers to feel at home at their local bar
Server / Bartender
Cooper's Hawk Winery and Restaurant
08.2017 - 01.2020
- Relied extensively on customer service and hospitality mentality and ambition to function at a high level
- Used a proprietary POS system to input orders, communicate with other team members and document transactions
- Responsible for a monthly Wine Club Membership quota of Wine Clubs sold per month
- Responsible for memorizing and eloquently explaining a variation of menu items and wines
- Emphasized creating a place of community for not only our guests, but other team members as well
- Trained by a Master Sommelier Emily Wines in expanding our knowledge on wine
Host /Restaurant Server
Longhorn Steakhouse
10.2014 - 08.2017
- Greeted customers promptly with a friendly smile and answering any questions they might have
- Handled high pressure volume with composure while effectively managing large parties or unexpected events during service
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Contributed to team success through effective communication and cooperation with coworkers and management
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservations, and seating sections
Retail Assistant Manager
G By Guess
01.2013 - 10.2014
- Was hired as an Associate but was promoted to Assistant Manager in 3 months
- Ensured shoppers always had a friendly face and a helping hand to elevate their shopping experience
- Responsible for setting up any/all displays that generated the most foot traffic in each store
- Interviewed, hired and trained associates per company policy
- Directed store meetings to create a sales environment that consistently met and exceeded monthly/daily sales goals
- Created and set teams bi-monthly schedule for the entire store
Education
Communications
Florida Gulf Coast University
Fort Myers, FLSkills
- 29 yrs Bilingual (Portuguese)
- 12 yrs Customer Service
- 10 yrs Hospitality
- 12 yrs Computer Proficiency
- 2 years Administrative
- Liquor, beer, and wine knowledge
- Highly reliable
- Willing to be Molded
Timeline
Bartender
Heritage Bay Golf And Country Club
07.2021 - 07.2024
Bartender
Pelican Larry's
11.2019 - 07.2021
Server / Bartender
Cooper's Hawk Winery and Restaurant
08.2017 - 01.2020
Host /Restaurant Server
Longhorn Steakhouse
10.2014 - 08.2017
Retail Assistant Manager
G By Guess
01.2013 - 10.2014
Communications
Florida Gulf Coast University
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