Maria Nathalia Yanez

• Scheduled MRI procedures and coordinated appointment logistics with patients and providers

• Communicated with doctors and their teams regarding MRI orders and procedure requirements

• Collaborated with the insurance department to ensure timely pre-authorization for procedures

• Collected patient payments as needed

• Verified implant information for patients and forwarded details to MRI techs to ensure equipment compatibility and patient safety

• Maintained accurate electronic and paper patient records

• Managed front desk operations and multi-line phone systems

• Assisted with scanning, faxing, photocopying, and general clerical tasks

• Provided excellent patient service in a high-volume orthopedic imaging environment

• Scheduled patient appointments and coordinated provider calendars

• Answered and routed calls while addressing parent inquiries

• Collected co-pays and supported basic billing tasks

• Maintained organized patient records with data accuracy

• Facilitated communication between providers and families

• Assisted nursing staff with patient care and documentation

• Maintained accurate patient records and charting

• Communicated effectively with patients and interdisciplinary teams

• Demonstrated strong time management in a fast-paced hospital environment