Mariandrea Cordova

• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Reduced errors in patient data entry with thorough verification processes and attention to detail.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Supported office staff and operational requirements with administrative tasks.
• Trained new staff members on intake procedures, contributing to a well-prepared team.
• Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Found ways to improve customer experience by taking accountability and acting as a store Brand Ambassador
• Obtained the knowledge of products sold to assist customers in locating and purchasing items
• Stayed on top of policy changes and promotions to better serve customers with current information
• Boosted team success by working well with all members and cross-training in different positions and departments
• Kept inventory levels optimized and supplies organized for forecasted demands
• Provided exceptional service to guests
• Was also in a lead position that gave other employees tasks to do and was a resource person if needed.

GPA: 3.45