Mariandrea Cordova
Rancho Cucamonga,CA
Summary
Office administration professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
Recess Pediatric Therapy
05.2021 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Supported office staff and operational requirements with administrative tasks.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
CASHIER
Sky Zone
07.2017 - 03.2020
- Found ways to improve customer experience by taking accountability and acting as a store Brand Ambassador
- Obtained the knowledge of products sold to assist customers in locating and purchasing items
- Stayed on top of policy changes and promotions to better serve customers with current information
- Boosted team success by working well with all members and cross-training in different positions and departments
- Kept inventory levels optimized and supplies organized for forecasted demands
- Provided exceptional service to guests
- Was also in a lead position that gave other employees tasks to do and was a resource person if needed.
Education
ASSOCIATE OF SCIENCE - KINESIOLOGY - KINESIOLOGY
Citrus College
Glendora, CA06.2025
Skills
- Problem-solving
- Appointment Scheduling
- Multi-Line Phone Systems
- Follow-up skills
- Handling Complaints
- Excellent Communication
- Attention to detail
- Multitasking and Organization
- Bilingual in Spanish and English
Timeline
Intake Coordinator
Recess Pediatric Therapy
05.2021 - Current
CASHIER
Sky Zone
07.2017 - 03.2020
ASSOCIATE OF SCIENCE - KINESIOLOGY - KINESIOLOGY
Citrus College
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