Elizabeth Temple

As the Administrative Receptionist at Cole Health's Lakewood clinic, I serve as the primary point of contact for patients and visitors, providing professional and welcoming support. I interact with at least 30 to 40 patient families on a daily basis, in person and through technology.

• I manage daily front-desk operations a, including answering multi-line phones, scheduling appointments, and handling check-in and check-out procedures.
• I coordinate effectively with management and clinical staff to maintain smooth workflow and address operational needs.
• I maintain accurate records and administrative documents while following all company policies and compliance requirements.
• I consistently deliver high-quality customer service by communicating clearly, resolving concerns, and supporting patient needs with empathy and efficiency.
• Through these responsibilities, I ensure an organized, responsive, and service-focused administrative environment.

As a Salon Receptionist, I was responsible for creating a welcoming atmosphere and providing exceptional customer service to clients. I interacted with at least 50-75 clients in person on a daily basis.

• My duties included greeting clients, managing multiple appointments, answering phones, and handling client inquiries.
• I efficiently coordinated schedules, processed payments, and maintained accurate client records.
• Additionally, I assisted with inventory management, upsold retail products, and supported salon staff to ensure smooth daily operations.
• My strong organizational skills and ability to multitask helped create a positive and efficient environment for both clients and team members.

• I enhanced the camper experience by designing and implementing fun and educational activities tailored to different age groups.
• I worked to boost campers' self-esteem by offering positive reinforcement and recognizing their individual achievements.
• To ensure camper safety, I managed 15-20 children and closely monitored activities and adhered to all established safety protocols.
• I also developed strong relationships with each child's parents, providing regular updates on their child's progress and addressing any concerns they had.
• As a mandatory reporter, I was responsible for reporting any information that could indicate a child was in danger, both at home and within the camp environment.

• As a Jamba Juice team member I was responsible for the preparation of drinks while following food and health safety guidelines.
• The proper treatment of every guest and training my coworkers to present welcoming customer service was my priority.
• My responsibilities included making drinks, serving drinks, interacting with customers, sanitizing and cleaning, working the register, money handling, as well as proper supplies and materials oversight.
• I kept every ingredient needed in stock while also catering to the needs of my trainees.