Karly Scarborough Snyder
Parkville,MD
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Receptionist
Warmth Spray Tan Beauty Bar
Baltimore, MD
04.2024 - Current
- Reduced missed appointments by implementing a systematic reminder process via phone calls or email notifications prior to scheduled meetings or events.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Coordinated company events such as meetings, conferences, and celebrations by securing venues, arranging catering services, and creating invitations.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
- Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
- Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
Waitress
BJ'S Restaurant & Brewhouse
Live Oak, TX
11.2021 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Utilized effective communication techniques to support server learning and comprehension.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
- Provided coaching and mentoring to employees.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Warehouse Associate
Amazon Warehouse
Baltimore, MD
02.2021 - 11.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
Server/Bartender
Pickles pub
Baltimore, MD
07.2020 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Security Guard/ Receptionist
Allied Universal Security Services, Systems and Solutions
Milford, DE
11.2019 - 10.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Undergraduate/ Some college in Environmental Science - Science
San Antonio College
San Antonio, TXHigh school diploma -
Aberdeen High School
01.2018
Skills
- Security
- Surveillance
- Cleaning Experience
- Busser
- Customer Service (8 years)
- Stocking (1 year)
- Time Management
- Warehouse Experience
- Load & Unload
- Order Picking
- Shipping & Receiving
- Bartending
- Host/Hostess
- POS
- Hospitality
- Manufacturing
- Heavy lifting
- Retail sales
- Sales
- IOS
- Upselling
- Food Service
- Food Safety
- Restaurant Experience
- Cash Handling
- Operating Systems
- Serving Experience
- Front desk
- Marketing
- Communication skills
- Microsoft Word
- Microsoft Excel
- Typing
- English
- Microsoft Windows
- Telephone skills
- Customer/Client relations
- File Organization
- Scheduling appointments
- Documentation And Reporting
- Typing Speed
- Calendar Management
- Multi-Line Telephone Systems
- Proofreading
- Basic accounting
- Organization skills
- Verbal and written communication
- Office Administration
- Greeting and Seating Clients
- Office Management
- Data inputting
- Scheduling
- Strategic Planning
- Administrative Support
- Professional Demeanor
- Performance Improvement
- Bookkeeping
- Office equipment operations
- Customer Service
- Problem-Solving
- Attention to Detail
- Punctual and Reliable
- Multitasking
- Excellent Communication
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Microsoft Office
- Billing and Invoicing
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Appointment Scheduling
- Professionalism
- Adaptability
- Inventory Management
- Continuous Improvement
- Payment Processing
- Written Communication
Certification
- Administrative Assistant, 10/01/19, 11/01/20, While working as a security guard, acted as an administrator/receptionist.
- TABC Certification, Food Handler Certification, 11/01/21, 02/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Administrative Receptionist
Warmth Spray Tan Beauty Bar
04.2024 - Current
Waitress
BJ'S Restaurant & Brewhouse
11.2021 - Current
Warehouse Associate
Amazon Warehouse
02.2021 - 11.2021
Server/Bartender
Pickles pub
07.2020 - 11.2021
Security Guard/ Receptionist
Allied Universal Security Services, Systems and Solutions
11.2019 - 10.2020
Undergraduate/ Some college in Environmental Science - Science
San Antonio College
High school diploma -
Aberdeen High School