Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Hi, I’m
Mariane Rogers
North Little Rock,AR
Summary
Overview
14
years of professional experience
1
Certification
Work History
Allied Universal Security Services
Security Supervisor
07.2022 - Current
Job overview
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Developed and implemented strategies to prevent and respond to security incidents.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Collaborated with management to develop security policies and procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Supervised team of 6 security personnel during shift.
Allied Universal Security Services
Security Officer
04.2020 - 07.2022
Job overview
- Investigated alarms and disturbances to maintain safety.
- Monitored 77 security cameras and fire, building and alarm systems.
- Surveilled all areas within facility to identify suspicious behavior.
- Responded to emergency situations quickly to minimize risk and injury.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Documented all security-related situations and submitted in-depth reports to Corporate Security Specialist.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Guarded restricted areas to prevent unauthorized entry.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- #1 Ranked Patrol Officer out of 1170 Officers.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
United States Air Force, USAF
Costumer Service Supervisor
02.2010 - 05.2017
Job overview
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
- Achieved commendations for providing top-quality customer service.
- Responded to in-person and online customers to improve company customer service ratings.
- Generated reports on KPIs to track and improve key metrics.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Supported many employees at all levels, including executive leadership.
- Developed and maintained training materials and benefits packets for new hires.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Submitted monthly, quarterly and weekly reports to supervisor to track mandatory requirements.
Education
Bearden High SchoolBearden, AR
05.2007
University Overview
Skills
- Crime prevention methods
- Screening wands
- Interior and exterior patrol
- Criminal law knowledge
- Observant
- CCTV surveillance
- Shift work experience
- High level of integrity
- Report writing
- Vigilant and watchful
- Criminal law understanding
- Patrolling
- Physical combat trained
- Reliability
- Safety and security
- Security team management
- Access systems and patrol
- Daily incident reporting
- Relationship building and management
- Valid US Passport
- Security personnel training
- Safety and security regulations
- CCTV Monitoring
- File and records management
- Security officer development
Certification
- Licensed Private Security - 5/28/2022-5/28/2024
Timeline
Security Supervisor
Allied Universal Security Services
07.2022 - Current
Security Officer
Allied Universal Security Services
04.2020 - 07.2022
Costumer Service Supervisor
United States Air Force, USAF
02.2010 - 05.2017
Bearden High School
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