Marianela Matute
Cumming,GA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales associate position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
TJX Companies
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Orthodontic Treatment Coordinator
D4C Dental Brands
05.2023 - Current
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
Customer Service Agent
CASA PELLAS S.A
12.2017 - 03.2023
- Delivered exceptional customer service in a fast-paced environment by directing 100+ daily inquiries through phone and email, leading to increased efficiency and unparalleled client experiences
- Educated customers on company's products, services and other special pricing opportunities catering to their specific needs
- Responsible for the safe keeping of customer records and other sensitive information
- Suggested suitable options for unavailable products and services to retain customers
- De-escalated customer complaints and resolved conflicts in a calm, professional and friendly demeanor
- Developed strong customer relationships that solidified our customer retention rates and repeat business.
Accounting Assistant
GRUPO PELLAS S.A
11.2013 - 11.2017
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Sorted documents, matching supporting invoices to procurement documents, and verifying invoices for payment
- Verified and posted account transactions to prepare checks and maintain accounting ledgers
- Reconciled or entered report discrepancies found in financial records
- Reconciled computer reports with manually maintained ledgers
- Calculated income and social security tax deductions.
Sales Representative
COMPANIA LICORERA DE NICARAGUA
05.2013 - 11.2013
- Developed and maintained key customer relationships to drive sales objectives
- Arranged merchandise for display to highlight new styles, attract customers and increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Acquired new customers and identified unique needs to deliver relevant products
- Developed eye for detail and suggested accessories to complement purchase
- Advised clients on offerings suggestively selling appropriate products to meet their needs and ensure 100% satisfaction.
Education
Bachelor of Accountancy -
Universidad Politecnica
05.2018
Skills
- Bilingual English & Spanish
- Strong Computer Skills - Proficient in MS Office
- Social Media Management
- Excellent Organizational, Time Management and Communication skills
- Creative and Enthusiastic, Team-Player
- Creative Problem-Solving Skills
- POS Systems and Account Management
- Live Chat Messaging
- Bookkeeping
- Strong Customer Service Skills
- Attention to Detail
- Project Management & Execution
- Proactive Self-Starter, Fast Learner
- Customer Service
- Teamwork and Collaboration
- Time Management
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
TJX Companies
04.2024 - Current
Orthodontic Treatment Coordinator
D4C Dental Brands
05.2023 - Current
Customer Service Agent
CASA PELLAS S.A
12.2017 - 03.2023
Accounting Assistant
GRUPO PELLAS S.A
11.2013 - 11.2017
Sales Representative
COMPANIA LICORERA DE NICARAGUA
05.2013 - 11.2013
Bachelor of Accountancy -
Universidad Politecnica