Marianela Vivas Rafael
Pompano Beach,FL
Summary
Dynamic General Manager with a proven track record at Relax Import de Paraguana, C.A., excelling in inventory control and conflict resolution. Spearheaded initiatives that enhanced team collaboration and elevated customer satisfaction, driving significant growth. Expert in sales strategy and departmental operations management, fostering a high-performance culture among staff.
Overview
25
25
years of professional experience
Work History
General Manager
Relax Import de Paraguana , C.A.
Punto Fijo , Venezuela., Falcon
11.2011 - 01.2024
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Supervised employees through planning, assignments, and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Sales Manager
Maxini , C.A.
Porlamar , Venezuela., Nueva Esparta
09.2008 - 08.2011
- Created and presented monthly reports to management on sales performance.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Sales Manager
Magic Shop , C.A.
Porlamar , Venezuela., Nueva Esparta
07.1999 - 08.2008
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
Education
Tecnico Superior Universitario En Comercio Exterior -
Instituto Univ.Tec. Antonio Jose De Sucre
Porlamar , Edo Nueva Esparta , Venezuela.08-2002
Skills
- Inventory control
- Customer service
- Market analysis
- Sales strategy
- Conflict resolution
- Departmental operations management
- Efficient multi-tasker
References
References available upon request.
Timeline
General Manager
Relax Import de Paraguana , C.A.
11.2011 - 01.2024
Sales Manager
Maxini , C.A.
09.2008 - 08.2011
Sales Manager
Magic Shop , C.A.
07.1999 - 08.2008
Tecnico Superior Universitario En Comercio Exterior -
Instituto Univ.Tec. Antonio Jose De Sucre
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