Mariangel Ferrer
MIAMI,FL
Summary
Customer Service Professional experienced in enhancing customer satisfaction and resolving issues in high-pressure environments. Delivered dependable service through effective transaction management and complaint resolution, contributing to improved shopping experiences. Focused on driving team success through collaboration and strong customer relations.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Customer Service Cashier
Nordstrom Rack
Miami, FL
02.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries to enhance overall shopping experience.
- Maintained accurate cash drawer, ensuring precise financial reporting.
- Collaborated with team members to optimize store operations during peak hours.
- Handled customer complaints promptly, facilitating positive resolutions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Sales Associate
Nordstrom
Miami, FL
04.2025 - 02.2026
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to inform customer purchases.
- Processed transactions efficiently using POS systems, ensuring accuracy and speed.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Organized merchandise displays to create visually appealing shopping environments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL06.2027
Skills
- Cash register operation
- Cash handling
- Customer service
- Client feedback
- Customer complaint resolution
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Cashier
Nordstrom Rack
02.2026 - Current
Sales Associate
Nordstrom
04.2025 - 02.2026
Associate of Arts - Psychology
Miami Dade College