Mariangel Rojas
Salt Lake City,UT
Summary
Dynamic Customer Service Specialist with a proven track record at Frito Lay, excelling in customer retention and satisfaction. Adept at resolving issues with effective communication and leadership support, I consistently enhance productivity and foster positive relationships. A fast learner committed to delivering exceptional service and driving improvements in customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Frito Lay
Salt Lake City, UT
08.2024 - Current
- Answered incoming customer inquiries regarding product and service information.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Performed data entry of customer orders into the company's order management system.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Production Associate
Candle Warmers
Salt Lake City, Utah
11.2022 - 07.2024
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Provided support to supervisors by completing paperwork, organizing files, and scheduling meetings.
- Identified opportunities for improvement and implemented changes to increase productivity levels.
- Communicated with other departments to coordinate activities related to product delivery.
- Leadership of team and support of management
Education
BACHILLER -
Luis Delgado Ruz
Maracaibo, Venezuela05-2017
Skills
- Responsibility
- Customer Service
- Customer follow-up
- Communication skills
- Leadership support
- Customer retention
- Fast learner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Specialist
Frito Lay
08.2024 - Current
Production Associate
Candle Warmers
11.2022 - 07.2024
BACHILLER -
Luis Delgado Ruz
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