KATELYN T. JONES
Blairsville,GA
Overview
13
13
years of professional experience
Work History
Loyalty Specialist/Customer Service Representative
Verizon Wireless
Remote, GA
12.2021 - 12.2025
- Delivered exceptional customer service, resolving inquiries and issues promptly.
- Exceeded performance metrics and met customer service standards through dedicated service.
- Addressed customer concerns with effective problem-solving, resulting in satisfactory resolutions.
- Prioritized diverse customer needs in fast-paced environment, enhancing service delivery.
- Communicated information clearly, enhancing customer understanding of products and services.
- Multitasked effectively, managing various technical concerns and customer needs.
- Adapted quickly to learn new skills, staying current with Verizon's offerings.
- Collaborated with team members, sharing knowledge to promote a positive work atmosphere.
Sales Representative
Vector Marketing
Remote
12.2020 - 12.2021
- Executed sales transactions for merchandise, consistently achieving and surpassing sales targets.
- Conducted remote presentations that effectively highlighted features and benefits of Cutco products to potential buyers.
- Scheduled daily appointments for product demonstrations through proficient phone communication.
- Provided friendly, accurate customer service, ensuring positive experiences.
- Managed online order placements, ensuring timely and accurate delivery to customers.
- Addressed customer inquiries with knowledgeable and professional responses about Cutco products.
- Participated in weekly team meetings, contributing valuable insights and updates.
Assistant and Event Staff, Accounts Payable
Union County Government-Butternut Creek Golf Course, Union County Courthouse, Union County Community Center
Blairsville, USA
07.2012 - 11.2020
- Generated and reviewed accounts payable reports to ensure accuracy across multiple departments.
- Ensured efficient processing of invoices and check requests.
- Produced monthly financial statements, managed account closings, and executed bank reconciliations to maintain financial integrity.
- Coordinated with auditors during annual county audit, providing requested information securely.
- Analyzed and organized departmental documents to support operational efficiency.
- Collected, arranged, and entered data into computer database for streamlined access.
- Responded promptly to customer inquiries via telephone and email.
Education
Bachelor of Science - Information Technology Major, Cyber Security, Concentration
Middle Georgia State University
Online07-2022
Bachelor of Business Administration - Business Information Systems Major, Cyber Security, Minor
University of North Georgia
Dahlonega, Georgia07-2018
Skills
- Customer service experience
- Product knowledge
- Customer retention
- Active listening
- Negotiation skills
- Digital communication
- Technical problem solving
- Cross-platform software
- Attention to detail
- Organizational skills
- Time management
- Multitasking
- Reliability
- Self-motivation
- Quick learning
- Critical thinking
- Responsibility
- Office proficiency
Timeline
Loyalty Specialist/Customer Service Representative
Verizon Wireless
12.2021 - 12.2025
Sales Representative
Vector Marketing
12.2020 - 12.2021
Assistant and Event Staff, Accounts Payable
Union County Government-Butternut Creek Golf Course, Union County Courthouse, Union County Community Center
07.2012 - 11.2020
Bachelor of Science - Information Technology Major, Cyber Security, Concentration
Middle Georgia State University
Bachelor of Business Administration - Business Information Systems Major, Cyber Security, Minor
University of North Georgia