Mason North
Highland,UT
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Leverages consultative sales techniques to understand customer needs and match with optimal solutions. Advanced understanding of successful sales strategies.
Overview
4
4
years of professional experience
Work History
Customer Service Loyalty Specialist
Vivint
11.2023 - Current
- Resolves escalated issues promptly and effectively, maintaining high levels of trust among valued customers.
- Promotes superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Summer Sales Representative
Anthem Pest Control
04.2023 - 08.2023
- Developed and delivered engaging sales presentations to convey product benefits.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed strong rapport with customers and created positive impression of business.
Insurance Customer Service Representative / Insurance Caddie
Insurance Caddie
01.2022 - 04.2023
- Serviced and retained 250+ Customers / Businesses.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Acquired professional phone etiquette.
- Responded to customer requests for products, services, and company information.
Server / The Charleston
The Charleston Draper
08.2021 - 01.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Multitasking and time management were crucial implemented on a day to day basis
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Representative
Aptive Pest Control
05.2020 - 07.2020
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Door to Door Salesman / Sun Run Solar / Vivint
Sunrun
02.2021 - 08.2021
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Implemented creative approaches when facing objections, ultimately overcoming barriers to secure successful transactions consistently.
- Maintained knowledge of industry trends and competitor offerings, positioning our products as superior choices for customers'' needs.
Education
High School Diploma -
Corner Canyon High School
Draper, UT06.2018
Skills
- Computer Proficiency
- Consultative Sales Techniques
- Outstanding interpersonal skills
- Customer service experience
- Strategic sales knowledge
- Self driven and determined
Accomplishments
- 3 years of summer sales experience.
- Sold 150 + accounts and generated 100,000 In total Revenue
- Served an LDS mission in 2019 in the Philippines and became fluent with the native language.
- Experienced with Salesforce, and Excel.
Timeline
Customer Service Loyalty Specialist
Vivint
11.2023 - Current
Summer Sales Representative
Anthem Pest Control
04.2023 - 08.2023
Insurance Customer Service Representative / Insurance Caddie
Insurance Caddie
01.2022 - 04.2023
Server / The Charleston
The Charleston Draper
08.2021 - 01.2022
Door to Door Salesman / Sun Run Solar / Vivint
Sunrun
02.2021 - 08.2021
Sales Representative
Aptive Pest Control
05.2020 - 07.2020
High School Diploma -
Corner Canyon High School