Mariangel Valera
Spring,Tx
Summary
Dynamic and results-oriented professional with a proven record of accomplishment in retail management, customer service, and sales. Seeking to leverage experience and leadership skills in a challenging role where I can contribute to organizational success.
Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
5
5
years of professional experience
Work History
Sales Manager/Supervisor
Merry maids
12.2021 - Current
- Updated existing records with new or revised information as needed.
- Scanned documents into appropriate databases for storage purposes.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Created and presented monthly reports to management on sales performance.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
Customer Service Representative
Home Depot
01.2021 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Assistant Manager
Family Dollar
08.2019 - 10.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Davis high School
01.2021
Skills
- Communication Skills
- Office Administration
- Data Processing
- Customer Service
- Problem-Solving
- Account Updates
- Staff Training
- Call Monitoring
- Billing Processing
- Payment Processing
- Sales Planning
- Sales engagement techniques
Communication Skills
Effectively communicating with customers to understand their needs, resolve inquiries, and provide assistance with product selection., Communicating clearly with team members to delegate tasks, provide guidance, and offer feedback to enhance productivity and efficiency. Articulating instructions and providing training to staff members, fostering their growth and development within the team. Working collaboratively with team members to achieve sales targets, maintain store operations, and ensure a cohesive working environment.
References
Available upon request.
Timeline
Sales Manager/Supervisor
Merry maids
12.2021 - Current
Customer Service Representative
Home Depot
01.2021 - 11.2021
Assistant Manager
Family Dollar
08.2019 - 10.2020
Davis high School