Mariangelie Correa Gonzalez
Richlands ,NC
Summary
Dynamic manager with proven success at Speedway/7 Eleven, enhancing customer satisfaction through effective team leadership and staff training. Expert in inventory management and decision-making, I streamlined operations, reduced discrepancies, and drove sales growth. Committed to fostering a positive work environment and mentoring future leaders for sustained organizational success.
Overview
5
5
years of professional experience
Work History
Manager
Speedway/ 7 Eleven
Richlands, NC
04.2021 - Current
- Led daily operations, ensuring compliance with safety and quality standards.
- Streamlined inventory management processes, reducing stock discrepancies and improving efficiency.
- Mentored team members on customer service best practices, enhancing overall service delivery.
- Implemented training programs for new hires, fostering a culture of continuous learning and development.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Coordinated staff scheduling to optimize coverage during peak hours, improving operational effectiveness.
- Developed and executed store merchandising strategies, increasing product visibility and sales performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Lowell High School
Lowell, MASkills
- Decision-making
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Customer relationship management (CRM)
- Shift scheduling
- Sales management
- Workforce management
- Employee onboarding
- Coaching and mentoring
- Inventory management
- Disciplinary techniques
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Problem-solving
- Multitasking Abilities
- Team development
- Hiring and training
- Scheduling and coordinating
Additional Information
US Army Veteran
Languages
Spanish
Native or Bilingual
Timeline
Manager
Speedway/ 7 Eleven
04.2021 - Current
High School Diploma -
Lowell High School