Mariann Hernandez
Riverside,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Store Manager
Peet's Coffee
02.2018 - 08.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Worked on automatic and manual espresso bars
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made drinks according to standard recipes with requested changes for customer satisfaction.
Cocktail Server
St Stephens Greene Irish Pub
01.2018 - 09.2018
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item ingredients and cooking methods.
Server
Applebee's Bar And Grill
08.2017 - 02.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Chemistry
University of California Santa Barbara
Santa Barbara, CASkills
- Maximizing Profitability
- Store Opening and Closing Procedures
- Google Docs
- Staff Training
- Customer Service
- Inventory Management
- Adaptable
- Food Sales and Promotion
- High-Volume Dining
- Safe Food Handling Practices
- Latte Art - Manual and Automatic Bar
Timeline
Store Manager
Peet's Coffee
02.2018 - 08.2023
Cocktail Server
St Stephens Greene Irish Pub
01.2018 - 09.2018
Server
Applebee's Bar And Grill
08.2017 - 02.2018
Chemistry
University of California Santa Barbara