Andresa S. De Vasconcelos Campelo G.
Orlando,FL
Summary
Customer-focused service provider with a proven track record in delivering personalized care to a diverse clientele. Expertise in identifying and addressing individual needs to enhance client satisfaction and loyalty. Strong ability to drive retention and generate referrals through exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Transportation Service Provider
Uber, Lyft
Orlando, FL
05.2020 - Current
- Utilized GPS and maps for efficient route planning.
- Transported clients to specified destinations safely and on-time.
- Picked up clients from specific locations to transport and drop off at destinations.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- I followed all applicable traffic laws, regulations, and defensive driving techniques while operating my own vehicle.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Achieved consistently high customer scores due to exceptional service.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
Education
Intensive English Program -
Valencia College
Orlando, FL03-2020
Bachelor of Arts - Architecture
Unipe University Center
Joao Pessoa, Brazil05-2005
Skills
- Route planning
- Customer service
- Vehicle inspection
- Traffic law compliance
- Defensive driving
- GPS navigation
Languages
Portuguese
Native/ Bilingual
English
Limited
Spanish
Elementary
Accomplishments
- I obtained a tittle of Elite Driver for Lyft. Highly rated (5.0) ride-sharing driver with excellent customer service skills and a strong commitment to safety.
Timeline
Transportation Service Provider
Uber, Lyft
05.2020 - Current
Intensive English Program -
Valencia College
Bachelor of Arts - Architecture
Unipe University Center
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